Intimità Novelties 2-Year Warranty

We stand behind the quality of our products. All items purchased directly from us or from authorized retailers are backed by our 2-Year Warranty — because you deserve reliable pleasure.

Warranty Period

Covers your item for 2 years from the purchase date.
Proof of purchase is required.

What’s Covered

• Guaranteed to work at the time of delivery

• If your product stops working due to defects in materials or craftsmanship, we’ll replace it

If Your Item Arrives Defective For Any Reason

Let us know within 10 days of receiving your order:
📧 Email: support@shopintimita.com
🚚 We’ll replace it with no shipping cost to you

Replacement Details

• Report within 10 days: We cover shipping + replacement

• Report after 10 days: We cover the product, and you cover shipping

• If your item is discontinued, we’ll send a similar item of equal value.

How to Make a Claim

Send us an email with:

1. Proof of purchase (receipt or order confirmation)

2. A photo of the defective product with a description of the issue. 

Transferable Warranty

Gifting or reselling? No problem.
The new owner needs the original proof of purchase and a photo of the item.

What’s Not Covered

• Misuse or abuse

• Accidental damage

• Unauthorized repairs or modifications

• Normal wear and tear

• Non-defect related issues

Need Help?

Reach out anytime at support@shopintimita.com — we're here for you.