Return Policy

 • No Returns or Exchanges: Due to the intimate and personal nature of our products, we do not accept returns or exchanges.

• Quality Assurance: Our products undergo rigorous quality checks before shipping to ensure they meet our standards. Additionally, all items are covered by a 2-year guarantee.  (Click here to learn more)

• Defective Items: In the unlikely event that you receive a defective item, please contact us within 10 days of receiving your order.

• Contact Information: Reach out to our customer support team at support@shopintimita.com with your order number and details of the issue.

Intimità Novelties reserves the right to make discretionary assessments on a case-by-case basis.