2-Year Warranty

Intimità Novelties is committed to the quality and reliability of our products. This 2-Year Warranty is extended to all products purchased from our store or through authorized retailers, ensuring that each item meets the high standards of functionality and customer satisfaction.

Coverage Period:
This warranty covers the product for a period of 2 years starting from the initial purchase date. Proof of purchase is required to validate the warranty period.

Coverage Details:
Under this warranty, Intimità Novelties ensures that all items are in working order at the time of order fulfillment. If, during the 2-year period, a product fails to function due to defects in materials or workmanship, the original purchaser is entitled to a replacement. If an item arrives defective, whether purchased online or through a third-party retailer, we urge you to contact our support team immediately at support@shopintimita.com (you must contact us within 10 days of receiving your order). Our dedicated team will work promptly to address the issue and provide a replacement at no shipping cost to you.

Compensation:

If a defect covered under this warranty is reported within 10 days of delivery or purchase from an authorized third party, Intimità Novelties will provide a replacement at no additional cost, including shipping. If the original item is out of stock or discontinued, a similar product of equal value will be offered, and customers will be notified of any replacement options. For defects reported after the initial 10-day period, the purchaser will be responsible for shipping costs associated with the replacement.

How to Claim:
To claim under this warranty, please contact our support team via email at support@shopintimita.com. You will need to provide:

• Proof of purchase (receipt or order confirmation).
• A photo of the defective item to help us assess the issue.

Transferability:
This warranty is transferable if the product is sold or gifted. The new owner must provide the original proof of purchase and a photo of the item to be eligible under the warranty terms.

Exclusions:
This warranty does not cover:

• Damage due to misuse, abuse, accidents, or unauthorized modifications.
• Normal wear and tear.
• Issues unrelated to material or workmanship defects.

Additional Information:
For any questions regarding this warranty or for further assistance, please do not hesitate to contact our support team at the email provided above.

Intimità Novelties reserves the right to modify the terms of this warranty at any time. Such modifications will not affect warranties already in effect prior to the change.